Returns & Exchanges
At Ballbella, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn and unwashed fashion items. If your new outfit isn't a perfect fit, we are here to help you find one that is.
Initiate Your Return
Log into your Ballbella account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Carefully place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship the Package
Attach the prepaid shipping label provided in your return confirmation email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing