Frequently Asked Questions
Everything you need to know about your Ballbella experience.
How do I determine the right size for my dress?
We provide a detailed size chart on every product page. We recommend taking your bust, waist, and hip measurements and comparing them to our guide, as sizing can vary between different silhouettes.
What is the processing time for my order?
Most of our fashion pieces are made-to-order to ensure the highest quality. Standard processing takes 7-12 business days, followed by the shipping method selected at checkout.
Do you offer international shipping?
Yes, Ballbella ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
What is your return policy for formal wear?
We accept returns on standard-sized items within 14 days of delivery, provided they are unworn and have all original tags attached. Please note that custom-sized dresses are final sale.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.